Thank you for your interest in hosting your event at the Tinkham Veale University Center

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TVUC Equipment: 
Included in the rental fee is the use of our:

• Chairs
• Tables
• Basic Audio and Video needs 
• Coat racks

TVUC partners with Bon Appétit Catering as the exclusive in-house caterer for events in the University Center. 

Alcohol: Alcohol service must be arranged through Bon Appétit. No external alcohol vendor is permitted in TVUC. A security officer is required for the duration of alcohol service. Internal events must also complete the Alcohol Use Report and provide proof of approval upon request.

Cultural/Dietary exemption: A catering waiver may be granted on a case-by-case basis after review and confirmation with Bon Appétit. You can find that waiver here.

Violations of the exclusive catering policy result in penalties. A first offense may lead to the removal of external food from service and a $250 penalty. A second offense may result in the removal of external food from service, a $500 penalty, and the cancellation of any remaining reservations for the rest of the semester.

Contact Bon Appetit Here.

Available AV Services

• Basic AV Services - FREE
  • Each room has a projector, a microphone, speakers, HDMI hookups for laptops, and a built-in podium PC. 
    • Use of these items is included in your rental fee and is not an upcharge.
    • We also have laptops, other AV, staging, and lighting equipment for rental. You can view that list here.
  • Staff Scope of Work
    • TVUC is responsible for ensuring the room is unlocked, the house system is powered, and the in-room connections are available and functioning.
    • TVUC staff is not responsible for client-provided equipment or presentation materials such as slide decks, PowerPoint presentations, or videos. 
• Active AV Services - HOURLY ($50)
  • Based on availability, an AV tech will be dedicated to your event and assist with the presentation and AV services. They can also assist in audio recording and some Zoom services if needed. 
  • Scope of Work
    • The scope of work would be discussed with the dedicated in-room support for setup, presentations, troubleshooting, and program flow.
    • TVUC or the AV tech is not responsible for Items not requested or communicated in advance. 
• Advanced AV Services - Quote-Based
  • This service offers video recording, editing, streaming, and content editing services. 
  • These costs and scopes are based on the needs and would need to be discussed with MediaVision.
• External -
  • TVUC allows external Audio and Video Companies to use our spaces. Coordination between TVUC staff and the external company is required to allow the external company to gain access.

DJs, concerts, and performances must provide their own speakers. Standard 120V power will be available. Additional power (210) can be secured upon request. A minimum of 2 weeks' notice is required to secure additional power. 

Parking is not included in your reservation. Pricing information can be found here. Rates are subject to change based on performances at Severance Hall.

The attached parking lot address is:
11173 East Boulevard, Cleveland, Ohio 44106
This lot has direct access to TVUC on Levels 1 and 2.

There are many other parking options near TVUC.

Securing Parking, Bus, Shuttle, or Valet Services
Services must be coordinated directly with Parking Services, and meter bagging must be secured through Campus Security.​​​​​​​
Contact Parking Services Here.

Deliveries and Storage

• Packages:
  • Please include your reservation number on the delivery label and address it to "TVUC Admin." 
  • Please let us know the number of packages and the shipping/tracking or ETA information as soon as possible.
  • Shipping Address: 11038 Bellflower Rd, Cleveland, Ohio 44106
• Loading Dock: Our facility has a loading dock. You must make prior arrangements with us before shipping. You are responsible for making full-service delivery and return shipping arrangements, including transporting the items to and from the loading dock to their intended destination.
• Unloading/Loading Vehicles: For unloading or loading materials for your event from vehicles, you have two options. (Pallet jacks, carts, and dollies are available upon request).
  • Street: If street parking is available, you can park next to the building, but please follow all applicable laws, policies, and regulations.
  • Garage: You can unload your vehicle from inside the parking garage. The first 30 minutes are free. Follow the signs to the Tinkham Veale University Center elevator. For large or heavy items, use the service elevator.
• Please note that the University Center is not responsible for any tickets or violations for parking in unauthorized areas. The oval area in front of Kelvin Smith Library is for pedestrians only, and deliveries from vehicles require written permission beforehand.

• Please make sure that the delivery will fit inside our elevator and doors (see below). Large equipment must be delivered at the dock, but small items can be brought in through any of our doors. 
  • Service Elevator Dimensions
    • Door 4' W x 7" T
    • Width 5' W
    • Height 7' 2" T
    • Depth 8' 7" L

• Groups may request to hold equipment for up to two days before and/or after an event. We will need to know:
  • Delivery and pick-up dates. 
  • Amount of square footage needed to hold your items or the sizes and quantities of the items. 
• It is at our discretion for the length and approval of storage as it is subject to business and academic needs. 
• The University Center is not responsible for lost or stolen items and does not assume responsibility or liability for any package at any time.

Additional Services

• Dedicated On-Site TVUC Pro-Staff Support
  • Request a staff member assigned to remain in your event space to assist with coordination, room adjustments, or real-time needs during the program. Additional labor beyond normal staffing may be billed at an hourly rate. This is not AV support.
• Advanced Internet Services
  • Event-specific Wi-Fi: May be requested; costs are based on complexity and usage.
  • Hardwired Internet (Advance Registration Required): May be provided if your device is registered with University Technology in advance. Same-day hardwired requests may not be accommodated.
• Accessibility Supports:
  • The University Center is wheelchair accessible, and assisted listening devices are available inside the ballroom. Room numbers are in braille, and additional wellness spaces (such as meditation/prayer rooms) may be requested if available.
  • Stage Ramps are available for those with mobility needs at no additional cost.

Changes

Event updates or changes to event details are done through email.
Minimum notice for changes:

• 2 weeks in advance

Cancellation deadlines and fees
Cancellations, reductions, and rescheduling must be submitted in writing by email (tvucdesk@case.edu) or through the Spartan Reservation System. 

• Student groups Fees

  • Cancel more than 3 days before: No fees.

  • Cancel less than 3 calendar days before: Fall under the No Show Policy.

• Campus groups Fees

  • >30 days: No fee

  • 15–30 days: 25% of the rental fee

  • 8–14 days: 75% of the rental fee

  • ≤7 days: 100% of rental fee

No-show consequences: A reservation is considered a no-show if the group does not appear or actively use the reserved space.

• Charged 100% of the rental fee at the campus rate, billed to the Speedtype, including applicable hourly minimums.

Additional Fees: 
Additional fees may apply when last-minute changes require staff time or disrupt operations:

• Late Change Fee: Changes within 24 hours may be billed at $75/hour per person needed to make the changes.

• Additional Labor Fee: $75/hour per staff member when additional labor is required.

Outside Operating Hours Fee:
Events requesting access outside our normal operating hours are subject to a $250/hour premium, in addition to the hourly room fee.

Client Expectations:

• Designate a primary contact with the decision-making authority.

• Respond to emails and requests promptly.

• Provide event details in a timely manner (scope, timing, layout, AV, catering, vendors, special needs).

• Submit updates and changes as early as possible.

• Follow facility rules and service boundaries.

If a client does not respond or provide the required details after a written warning, the University may cancel the event.

Changes

Event updates or changes to event details are done through email.
Minimum notice for changes:

• 2 weeks in advance

Cancellation deadlines and fees
Cancellations, reductions, and rescheduling must be submitted in writing by email.
A non-refundable 25% deposit is required at booking

Fee Schedule:

• If canceling more than 30 days before the reservation: No additional fee
• If canceling 15-30 days before the reservation: 25% of the remaining balance
• If canceling 8-14 days before the reservation: 75% of the remaining balance
• If canceling 7 days or less before the reservation: 100% of the remaining balance

Additional Fees: 
Additional fees may apply when last-minute changes require staff time or disrupt operations:

• Late Change Fee: Changes within 24 hours may be billed at $75/hour per person needed to make the changes.

• Additional Labor Fee: $75/hour per staff member when additional labor is required.

Outside Operating Hours Fee:
Events requesting access outside our normal operating hours are subject to a $250/hour premium, in addition to the hourly room fee.