Hello CWRU TUG Community,
My team is currently investigating and documenting a process for Tableau Server upgrades as well as a schedule for occurance. In the meantime, we highly recommend that Tableau Creators across campus do not upgrade your Tableau desktop to a higher version than the server version. Higher desktop versions of the application may support features that will be unsupported by the server. We are currently on 2021.1 Tableau Server in production, however we have upgraded a testing environment to 2021.3. We will notify you when that upgrade goes into production. For your convienence, I have added the current server version to the TUG CampusGroup homepage for your reference and will try to keep that as updated as possible. If there is every any question you are welcome to email my team at utech-analytics@case.edu.
If there is interest among the Tableau Site Admins, we can give you access to the test environment in the future to run your own sanity checks prior to server upgrades. Upgrades will most likely occur no more than four times a year. Please contact me if there is interest and I will build that into the process.
Server upgrades should not affect Tableau Viewers on campus, however if you see a feature not functioning properly at any time please feel free to submit a Tableau help ticket using our custom form.
Thank you and have a great day!
Katie Reynolds
kxr307@case.edu
Director of Data Management, Analytics and Visualization
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